Customers can track the progress of an order by logging in to the "My Account" section of the website. Once you have received your purchase, you become the owner of those items and they will be held at your own risk.Ĭustomers may withdraw their order prior to the order being marked as "dispatched". New Lanark Trading Ltd do not warrant or guarantee the specified delivery date, and shall have no liability for any loss, damage, expenses or other claims that you may incur as a result of late delivery. If the delivery address is within the UK and you have not received your order (or an email from us offering an alternative delivery schedule) within 10 working days of placing it on our website, please contact us.įor international orders, please allow up to 28 days for delivery. While every attempt is made to deliver goods within the estimated time, some delays are inevitable due to unforeseen factors. During busy periods this time can increase and we will endeavour to dispatch orders as soon as possible.įor " In Stock" items, typical delivery is: UK 2-3 days EU 3-7 days International 3-14 days. We aim to process and dispatch all orders within 2 working days. Orders are sent second class for UK orders and by airmail for overseas orders.
You will be shown the exact cost of the delivery charge before completing your transaction. Postage and Packaging charges are added to the cost of your order according to the weight of the goods you order.
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